Frequently Asked Questions

ORDERS & SHIPMENTS

Where can I purchase Deskology products?

We are currently sold out of all desk organizers and accessories. We are making slight improvements to our product line and expect to have inventory replenished in the near future. If you are interested in placing a pre-order (either retail or wholesale), we can provide you with a reduced rate sheet. Please contact us to learn more.

Can I sign up for updates from Deskology?

If you would like to be added to our mailing list to be notified of updates, simply go to our homepage and subscribe to our newsletter by submitting your e-mail address in the bright blue box at the bottom of the page.

How much does shipping typically cost?

Deskology desk accessories are solid aluminum so they are expensive to ship. The good news is we will cover the cost of shipping for all orders totaling $150 or more in the US and Canada. Simply place an order through the Deskology website and instantly receive FREE SHIPPING on all domestic orders when your cart total is greater than $150 — it’s that easy.

Do you ship products internationally?

International shipping is not free (it can actually be quite expensive) and will require running a quick price quote based off of your location during the checkout process. Don’t worry though, ordering a high quality desk organizer from Deskology will totally be worth it!

How long will it take to receive my order after I pay?

Deskology makes every effort to fulfill orders in a timely manner, which is usually within 2 business days. In some cases, due to unforeseen reasons, the process may take longer. In situations where an item has an expected delay or build time, the approximate ship date will be communicated as best as possible. When Deskology is out of stock, you can place a pre-order at a discounted rate to reserve your spot to receive a set immediately when they are back in stock.

What should I do if I am having trouble getting correct shipping prices to my address?

If you are experiencing problems placing an order due to our shopping cart not providing appropriate shipping options/price, please contact us and we will work out an alternative for you ASAP.

How can I track the shipment of my order?

When available, tracking information is provided in all shipment confirmation emails.

Do you charge tax?

We only charge tax to customers living in Oregon.

Do you offer quantity discounts?

Yes – please contact us for information on becoming a Deskology wholesaler. If you are a business interested in ordering bulk, we can accommodate. Additionally, when we announce specials, coupons will be e-mailed to all subscribed newsletter readers and posted on our website. Such offers may include “buy one get one 25% off” or something similar.

RETURN POLICY

How does Deskology handle returns?

Our return policy is simple and ethical. Here is how it works:

  • There is a 30-day return period after your purchase.
  • All returns must be in new and unused condition.
  • A return authorization must be requested before returning any product. You have 48 hours to report any damaged goods by submitting a request.
  • If your request is approved, all you will need to do is ship the product(s) to the address we provide and we will process your refund and cover standard ground shipping costs.

To submit a return authorization request, click here.

All refunds will be credited to your original form of payment or a Deskology Gift Card. If you ordered by credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.

NOTE: All items are inspected by Deskology before they are shipped out for quality assurance. Deskology reserves the right for final say on whether or not a refund is to be issued, and it is often decided on a one-off basis. If there is an error with your order, please contact our customer support line immediately so that we can help you remedy the situation. We want you to be happy with your order!